Business Continuity Policy
This policy outlines the business continuity activities of Pension Monitoring Center (PMC). It concerns the establishment of processes, procedures and decisions to maintain service delivery at predetermined acceptable levels in the event of disruptions; the implementation of preventive and corrective solutions to help avoid crises and disasters; and the execution of business continuity measures designed to facilitate a swift return to normal operations when such situations arise.
The primary objective of the Business Continuity Policy is to prevent or minimize events that may disrupt business operations, while at the same time prioritizing the protection of human life in extraordinary situations. In this context, the policy aims to promptly address fundamental demands related to operational areas and to restore normal service levels as quickly as possible. To achieve this, it is essential that thorough risk analyses are conducted to identify potential threats that could hinder service restoration and that necessary preventive measures are implemented.
Ensuring that PMC can withstand disruptive events with minimal impact and continue to provide its services without interruption is not only a legal and contractual obligation but also a fundamental responsibility of the company toward all stakeholders, the environment, the country and the public.
The Business Continuity Policy applies to all PMC employees and operations and activities aimed at ensuring the continuity of PMC’s critical business processes at predefined levels. It encompasses practices, policies, procedures, standards and the business continuity management system, as well as IT and R&D processes behind each PMC product and service, and the company’s communication infrastructure. This also includes the external sources that provide products and services to PMC.
PMC employees are responsible for identifying potential causes of business interruption related to the processes they manage or participate in. They are also responsible for implementing appropriate preventive measures, and when necessary, for activating the Business Continuity Policy in an accurate, timely and effective fashion. To ensure effective business continuity management, all PMC employees, suppliers and business partners must be aware of their roles and responsibilities, be capable of fulfilling their roles both before and during an incident, and be adequately prepared to fulfil the requirements of the Business Continuity Policy. Accordingly, PMC regularly conducts training programs, awareness activities, audits and drills.
The ISO 22301 Business Continuity Management Systems standard serves as the foundation for business continuity activities within PMC. Continuous improvement and efficient auditing and monitoring are essential to ensure the effectiveness and sustainability of the business continuity management system. PMC’s senior management is committed to providing the necessary resources to support these efforts and ensure the activities’ seamless implementation. I extend my appreciation to all PMC employees and stakeholders for their dedication, support and compliance with the company’s business continuity initiatives.